Bilingual Sales Representative

Job title: Bilingual Sales Representative

Employment Type: Full Time — Remote with Philippine Employment Benefits Health Care, Social Security Contribution, Paid Leave, 13-Month, etc.

Job Description

How you'll make an impact?

Our client is a leading U.S.-based men's health clinic specializing in advanced, evidence-based wellness and medical aesthetic solutions. They provide state-of-the-art procedures designed to improve confidence, quality of life, and overall well-being in a professional, patient-centered environment built on trust, care, and results.

As a Bilingual Sales Representative, you will serve as the key point of contact for both English- and Spanish-speaking prospects. You will be responsible for qualifying inbound and outbound leads, building strong client relationships, and guiding prospects through the consultation process with professionalism, empathy, and discretion.

Role Overview:

We are looking for a confident and results-driven professional fluent in both English and Spanish (spoken and written) to support client acquisition and follow-up. This role requires strong communication skills and a sensitive, consultative approach when engaging with individuals seeking medical aesthetic services. You will manage lead pipelines, handle inquiries, conduct follow-ups via phone and email, and ensure every prospect experiences a smooth and respectful journey from first contact to consultation booking.

Key Responsibilities:

Sales & Lead Management

• Handle inbound inquiries from English and Spanish, speaking prospects via phone, email, and CRM
• Conduct outbound follow-up calls and emails to warm leads who have expressed interest in client's services
• Qualify prospects using consultative, open-ended questioning to understand their needs, timeline, and readiness to book
• Book qualified consultation appointments directly on the client's calendar with accurate notes and contact details
• Manage and update the lead pipeline in the CRM system daily

Bilingual Communication

• Deliver all sales conversations, emails, and follow-up messages with equal fluency and professionalism in both English and Spanish
• Adapt tone, language, and communication style to match each prospect's preference
• Draft bilingual email templates and scripts as needed in collaboration with the client's team

Client Experience & Relationship Building

• Create a warm, non-judgmental, and confidential first impression with every prospect
• Address common questions, concerns, and objections with empathy and accurate information about the consultation process
• Escalate complex clinical questions to the appropriate team member immediately
• Send pre-consultation reminders and post-consultation follow-ups to maximize show rates and client satisfaction

Reporting & Pipeline Hygiene

• Log every call, email, and lead interaction in the CRM the same day
• Report weekly on lead volume, contact rate, appointments booked, and show rate
• Flag objection patterns, drop-off points, and messaging gaps to help the team refine scripts and outreach

Required Experience:

• Minimum 2 years of experience in sales, appointment setting, customer-facing roles, or client relations
• Fluent in English and Spanish, with strong written and verbal communication skills and the ability to produce clear, error-free professional messaging.
• Demonstrated experience conducting sales or service conversations by phone and comfortable with a high volume of daily calls
• Experience using CRM tools (Go High Level, HubSpot, Salesforce, or equivalent) to manage leads, log notes, and track pipeline status
• Comfortable handling sensitive, private, and confidential client inquiries with discretion and professionalism

Preferred Qualifications:

• Prior experience in medical aesthetics, healthcare services, wellness, or any client-facing role in a private or sensitive services industry
• Experience working with U.S.-based or Latin American clients
• Familiarity with consultative selling techniques with the ability to guide a prospect rather than hard-sell
• Background in appointment setting for high-ticket services where trust and relationship-building drive conversion

What You'll Bring to the Team:

• Bilingual confidence: You switch seamlessly between English and Spanish
• Empathy first: You lead every conversation with genuine care and respect for the privacy of the prospect.
• Persistence with professionalism: You follow up consistently and creatively but you never pressure or rush a prospect who needs time.
• Pipeline ownership: Your CRM is clean, your follow-up sequences run on time, and you know exactly where every lead stands without being asked.
• Reliability: The client can count on you to show up, respond quickly, and represent the brand with the same quality every single day.

Schedule & Location Setup

Location: Fully Remote

Work Schedule:

• Monday to Friday, 8:00 AM – 5:00 PM Central Daylight Time
• Monday to Friday, 9:00 PM – 6:00 AM PH time

Contract Type: Rank & File

Benefits: Philippine Employment Benefits Health Care, Social Security Contribution, Paid Leave, 13-Month, etc.

Limited Permitted Paid Holidays Leave:

~Due to the nature of the role, scheduled coverage of Monday to Friday needs to be followed, but the above listed very important holidays are permitted paid leave.